Delivery Information

Delivery at XMuscle

Thank you for choosing XMuscle. We want your order to reach you quickly, safely and with as little fuss as possible. This page explains where we deliver, how long it takes, what it costs and what to do in the rare event that something goes wrong.

Where we deliver

We currently deliver to addresses across mainland UK. If you are unsure whether we can reach your location, please contact us at hello@xmuscle.co.uk before placing your order and we will be happy to help.

Dispatch times

We know you are keen to get started, so we work hard to get orders moving fast. Orders are typically dispatched within around 1 working day of being placed. Working days are Monday to Friday, excluding UK public holidays. Orders placed at weekends or on a bank holiday will usually be dispatched on the next working day.

Estimated delivery times

Once your order has been dispatched, it will usually arrive within 2 to 4 working days. Please treat these timings as estimates rather than guarantees, as delivery can occasionally be affected by factors outside our control, such as courier delays, adverse weather or busy seasonal periods.

Delivery charges

Our delivery pricing is simple and transparent:

• FREE delivery on all orders over £49.99.
• A flat rate of £4.99 on orders of £49.99 or less.

Any applicable delivery charge is shown clearly at checkout before you confirm and pay, so there are no surprises.

Order confirmation and tracking

After you place an order, we will send a confirmation email to the address you provided. Once your parcel has been dispatched, you will typically receive a further email with tracking details where available, so you can follow your order on its way to you. Please keep an eye on your inbox, and do check your spam or junk folder if you cannot find these emails.

If your order is delayed or has not arrived

The vast majority of orders arrive comfortably within the estimated window, but if yours is running late, here is what to do:

• First, check any tracking information in your dispatch email for the latest status.
• Check with anyone else at your address and with neighbours, as parcels are sometimes left in a safe place or with a neighbour.
• If your order still has not arrived a few working days beyond the estimated delivery window, please get in touch at hello@xmuscle.co.uk with your order number and we will investigate straight away.

We will always do our best to track down your parcel or put things right.

Making sure your address is correct

Please take a moment to check that your delivery address, postcode and contact details are complete and accurate before you confirm your order. We can only send your parcel to the address you provide, and we cannot be held responsible for orders that are delayed or fail to arrive because of incomplete or incorrect address details. If you spot a mistake immediately after ordering, contact us as soon as possible at hello@xmuscle.co.uk and, if your order has not yet been dispatched, we will try to update it.

Age requirement

Our products are food supplements intended for adults. You must be 18 or over to purchase from XMuscle. By placing an order you confirm that you meet this age requirement.

Payments

All payments are handled securely via PayPal. You do not need a PayPal account to check out: PayPal lets you pay using your PayPal balance, a credit or debit card, Apple Pay, Google Pay, or Pay by Bank. Where a product is offered on a recurring basis, subscriptions are managed through PayPal and you can cancel anytime.

Returns and cancellations

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most orders, starting from the day after you receive your goods. However, for hygiene and safety reasons, food supplements cannot be returned once any seal is broken or the product has been opened, unless the item is faulty. Faulty or not-as-described goods are covered by the Consumer Rights Act 2015, and nothing on this page affects your statutory rights. Full details are set out on our Returns page.

Your data and privacy

To process and deliver your order we handle your personal information in line with the UK GDPR and the Data Protection Act 2018. Mando Systems Ltd is the data controller. You can find out more in our Privacy Policy. The supervisory authority for data protection in the UK is the Information Commissioner's Office (ICO), which you can contact via ico.org.uk.

A note on our supplements

Our products are food supplements and are not a substitute for a varied, balanced diet and a healthy lifestyle. They are not intended to diagnose, treat, cure or prevent any illness or condition.

Need a hand?

If you have any questions about delivery or your order, we are here to help. Just email us at hello@xmuscle.co.uk.

Business details

XMuscle is a trading name of Mando Systems Ltd, registered in England & Wales, Company No. 17168657. Registered office: 10 Pilgrims Walk, Worthing, BN13 1RJ.

Last updated: July 2026